Jimmy Granger Ford of Stonewall

This store was a blessing in disguise! In the middle of our trip from Houston, TX, our car breaks started making a grinding sound. Without hesitation, Edward squeezed us into their busy schedule on the day before Thanksgiving. Not only did he verbally explain everything in full detail, but he also allowed me to take a look at my car in the shop and show me physically what the issue was. His technician, Steve, was also a huge blessing as he was able to also provide education regarding how to prevent this issue in the future. While waiting for the final quote, Renee was so kind to bring us water bottles. While this experience could have been disastrous, Edward and team went above and beyond with their exceptional customer service

So very grateful for Jimmy grande in Stonewall. Everyone was very nice but especially Ms. Chena Johnson she was very helpful and thoughtful and just all around so good to me. I’m thankful for her kindness and great customer service. She found the perfect car for me and I’m very blessed. ❤️ Thank you again and to all staff.

The service department here is by far the best that I have been to, and I've been to many all the way from Louisiana to West Virginia. Crystal in the service department was very knowledgeable and helpful. She made me feel heard and was very helpful. I will definitely be using Jimmy Granger Ford as my preferred Dealership from now on!

I purchased a car from this dealership yesterday and the service I received was amazing!! Chena Johnson was my salesperson and she was absolutely awesome!! She took care of everything for me from adding my new vehicle to my insurance policy to returning my rental car!! If you’re looking for a new vehicle please contact Chena Johnson at Jimmy Granger Ford in Stonewall LA.

Hands down the best experience I have ever had at a dealership. The service manager is an amazing person and my service advisor Crystal went out of her way to make sure I was taken care of. A bad storm left me stranded over 1000 miles away from home on the side of the road for several days. I was able to limp my truck into this dealership with a burnt up transmission. After talking to the service manager and making arrangements to get a specialty transmission shipped down from Warren Diesel, he moved me to the front of the line because of the circumstances, and placed me in the care of Crystal. The tech working on my truck was just as amazing and courteous. There are not enough words to be able to describe how amazing these people are in the service department, and I will forever be indebted to them for helping me get back on the road. If you care about being treated like an actual human, you will not do any better than by taking your vehicle to them.

Chena Williams Johnson, Thank you so much for your days of searching and finding the right card for me. Your patience, kindness, and quick responses to my texts, calls, and emails were greatly appreciated. You constantly searched daily until you found me the right car at the right price. I called other dealerships to ask if they had anything comparable to the deal you were making me on my 2022 Nissan Kicks and they clearly said that they could not come close to that deal. I have a car with low mileage, great gas mileage, and one that I truly believe will last me many years to come. I highly recommend Chena to anyone looking for a great car at a great price.

I bought a brand new F150 2023 , it had almost 800 mikes on it but the wife liked the color and it was the only one they had. Will the salesman was nice enough. Fast forward about 10 days later and my wife says she hears a noise from the wheel. My nephew , a professional pipe fitter and car builder looks under and sees a manufacturer weld has parted. It looks like something hit the A Arm and broke the weld seam. Neither me or my wife hit anything. She did say she hit a pot hole on a dairy farm road but a Ford truck should handle a pothole. Even their commercials show them hitting more than that. I took the truck back expecting them to be as surprised as I was an offer either to fix it or put me in another truck but no, they said I damaged it. I confess I did not look under the truck. Didn’t even think about it. When I buy a used car I look under all the time. It just never crossed my mind to look under a new truck. Long story short , they did not do the right thing. It was obvious that the damage was older than how long we had the truck as there was rust formed on it. And it hadn’t rain since I had it. I will never buy from them again , and I do not recommend anyone buy from them as I feel they knew the truck had that damage. Also, I will likely trade this truck in on a Chevy or Dodge. I was a Ford man all my life but this has soured me on the brand.